RETURNS & SHIPPING
Online returns are easy. If for any reason you are unhappy with an item that you purchased from The NoName Company you may return it within 10 days of receiving the item for either an exchange or an online store credit. All returns must be authorized through an email sent to: email@example.com. Returns must be received within 10 days of you receiving your order. All products returned must be in original unused condition, without any tags removed. Products returned damaged, worn or altered may not be accepted and may be sent back to the customer. All charges related to shipping are your responsibility and are non-refundable. Payment of duty and tax charges is still the responsibility of the customer (where applicable). Returns are eligible only for online store credit. Select items are not eligible for store credit returns, including but not limited to jewellery and eyewear. All items sold at a discounted price will be considered as final sales. All returns and exchanges must be accompanied by a receipt. The NoName Company reserves the right to refuse any returns at any time. All cancelled orders are subject to a restocking fee.
SHIPPING & HANDLING
All orders placed Monday – Friday is subject to a 24 - 48 hour processing time. If an order is placed on a Saturday or Sunday, it will ship out the following Monday (excluding Holidays).
Bulk orders (more than 100 meters of fabrics or 500 pieces of a garment or jewellery) may take longer to process and will be intimated through email/phone / WhatsApp to you at the earliest possible.
Customised fabrics and garments may take longer to process and will be intimated through email/phone / WhatsApp to you at the earliest possible.
Covid restrictions may also affect order deliveries and therefore take longer than expected. The estimated time will be intimated through email/phone / WhatsApp to you at the earliest possible.
Shipping Fees are based upon price range, weight, and location.
We are not responsible for shipping delays by carriers.
Due to the High Value of some of our products, a delivery signature will be required on all packages.
Failed Delivery/Return to Sender
If your package can not be delivered due to given incorrect shipping address and/or phone number, the package will be returned to us at the customer's expense.
If the receiver is absent for all delivery attempts, the package may be held at the local shipping company's centre for pickup. If the customer fails to pick up the package for any reason, the package may be returned to us at the customer's expense.
If you receive your package and it is damaged or opened, Please take a photo before checking the contents inside. Please submit a claim to the carrier used to ship your order. Please also contact us at firstname.lastname@example.org att: Customer Service
We are not responsible for damaged/missing items caused by the carrier.
We reserve the right to cancel any order at any time.